How to Set KPI with SMART Principles

  • 22-09-2023
  • Virtual Classroom


Although KPIs are very common, businesses that are actually using KPIs effectively are not quite so common. Used properly, KPIs can make a huge difference to the success of a business.

Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees’ attention on what matters most to success and allow for measurement of accomplishments

There is so much power in the simple process of identifying and monitoring performance indicators. You become involved in what your employees focus on and what they need to achieve and when they do achieve the levels of improvement that you have set as goals, your people will also can congratulate themselves on success.



  • Adopt a positive mindset for KPIs
  • Grasp concept of KPIs, Smart Goals for departmental /Individual performance
  • Formulate Key Performance Indicators (KPIs) that is integrated with S.M.A.R.T criteria
  • Distinguish between mere activities and KPIs
  • Understand Key Result Area importance before setting KPIs



Head of Department, Managers, Supervisors, Team Leaders and all who are responsible for setting Goals/KPIs for themselves or others.



An interactive and practical approach incorporating group discussions/exercises, presentations and Brainstorming Sessions.



  • Good Internet / wifi connectivity
  • PC / Laptop with good audio/visual
  • Virtual platform – ZOOM



Module 1: Performance Defined

Module 2: Establishing Key Result Areas

Module 3: Crafting Key Performance Indicators  (KPIs)

Module 4: Exercises



Register Here
Download Brochure



Vanaja Sangarajoo

  • Time : 9:00 am - 5:00 pm (Asia/Kuala_Lumpur)

Registration Deadline Expired!!

Related Events