Email Writing Skills
Malaysian Export Academy Presents
Programme No.: 10001632806
| 9.00 am – 5.00 pm | ZOOM Virtual Platform
[HRD Corp Claimable Course]
Introduction
Unclear writing creates confusion, leading to more enquiries for clarification, errors, complaints and rework. This 7-hour interactive online session helps participants improve English writing skills in a professional setting, moving away from overly formal phrases that can create a negative impression.
Objectives
Upon completion of this programme, participants will be able to:
- Speed up the writing process for business documents.
- Organise ideas and conclusions in a reader-friendly written style using correct grammar.
- Improve English writing skills in a professional setting.
- Understand ground rules for executing proper business write-ups.
Target Audience
This course is suitable for:
- All who wish to improve Business Writing Skills in a commercial context.
- Executives, Junior Executives, Junior Officers, and Clerks.
Methodology
An interactive and practical approach incorporating group discussions/exercises, presentations, and role plays via Zoom.
Program Outline
- Module 1: Email Overview
- Boomerang Effects: Why they happen and how to overcome them.
- Correct usage of TO, CC, and BCC.
- Main rules of good business writing and selecting simple language.
- Module 2: Drawing Attention
- Creating accurate Subject Lines: Dos & Don’ts.
- Appropriate Opening Lines and starting emails effectively.
- New trends in phrases and salutations (Hi, Hello, Dear).
- Module 3: Making E-mails Readable
- Organising content and managing multiple attachments.
- Creating logical structures and effective paragraph management.
- K.I.S.S. System: Keep It Short & Simple (Accurate, Clear & Brief).
- Module 4: Useful Phrases for Writing
- Phrases for confirmation, requests, and refusing politely.
- Apologizing, expressing dissatisfaction, and offering assistance.
- Referring to payment, price matters, and giving good/bad news.
- Module 5: Conclusion & Action
- Closing for action and ending emails with good closing lines.
- Usage of terms like “Sincerely” and “Faithfully”.
Trainer’s Profile
Sathiesh Sangarajoo
Sathiesh holds a BEng (HONS) from the University of Lincolnshire & Humberside and is a certified HRD Corp trainer. He has 17 years of experience in the Telecommunication and Semiconductor industries, including roles as Head of Customer Service.
His expertise includes Customer Service, Team Engagement, writing Policies & Procedures, and Implementing Change Management plans. He specializes in Leadership, Project Management, and Personal Development.
Certificate of Participation
Participants will receive a Digital Certificate of Participation upon completing the course successfully.
Participation Fee
RM972.00 per person
Inclusive of Course Notes, Digital Certificate of Participation, and 8% SST.
HRD Corp Claimable Course (subject to approval).
Registration Details
Organiser: Malaysian Export Academy Sdn Bhd
Contact Person: Faruq (019-3109496) | Email: faruqrazi.mexa@gmail.com