Practical Guide to Business Writing

Although writing is an important part of working life, few employees receive help with documents or writing guidance. Unclear writing creates confusion, leading to more enquiries for clarification, errors, complaints and also rework. All of these consume valuable company time.

Many feel insecure about their grammar and writing skills which results in tendency to use overly formal phrases that leave the reader with a negative impression of the writer and the company.

This course will help you improve your English writing skills in a business and professional setting.


DAY 1
Module 1: Prioritising Concerns for Effective Business Writing

  • Purpose of Business Writing?
  • P.D.P of Writing (Plan – Design –Prepare)
  • Writing Checklist
  • Reader Analysis

Module 2: Mindset in Business Writing

  • Creating Logical Structure
  • A.B.C of Writing
  • K.I.S.S Principle
  • Improve Clarity
  • Eliminate Wordiness
  • Using Positive Words

Module 3: Business Vocabulary/ Choice of Words

  • Grammar Minefield – Highlighting the common usage
  • Punctuation errors
  • Common Words – usage & meaning
  • Common Confusing Words
  • Spelling – British vs American English

Module 4: Useful Phrases for Writing

  • Confirmation
  • Drawing Attention to Matter
  • Requests
  • Refusing Politely
  • Apologizing /Expressing Regret
  • Expressing Dissatisfaction
  • Offering Help /Assistance
  • Referring to Future Contact / Business
  • Enclosing Documents
  • Referring to Payment
  • Price Matters
  • Giving Good News
  • Giving Bad news
  • Orders

Day 2
Module 5: E-mails

  • E-mail Format
  • Creating accurate “Subject Line”
  • Appropriate “Opening Lines”
  • Content
  • Closing for action
  • Dealing with angry /aggressive emails

Module 6: Memos

  • Format of Memo
  • Opening Segments
  • Discussion Segments
  • Closing Segments

Module 7: Business Letters

  • Common types of business letters
  • Layouts for letters
  • Replying a Letter
  • Initiating a Letter

Register Here

  • Date : 05/12/2022 - 06/12/2022
  • Time : 9:00 am - 5:00 pm (Asia/Kuala_Lumpur)

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