Although writing is an important part of working life, few employees receive help with documents or writing guidance. Unclear writing creates confusion, leading to more enquiries for clarification, errors, complaints and also rework. All of these consume valuable company time.
Many feel insecure about their grammar and writing skills which results in tendency to use overly formal phrases that leave the reader with a negative impression of the writer and the company.
This course will help you improve your English writing skills in a business and professional setting.
Upon completion of this programme, participant will be able to:
At the end of this programme, participant will have gained the following knowledge and learning and be able to:
All who wish to improve their Business Writing Skills in a commercial or business context
(Executives, Junior Executives, Junior Officer / Clerk)
An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.
Prioritising Concerns for Effective Business Writing
Mindset in Business Writing
Business Vocabulary/ Choice of Words
Useful Phrases for Writing
Sathiesh has extensive 17 years of working experience in Telecommunication and Semiconductor /Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Been exposed to training in Managing Customers’ Complaints & Recovery Process, Sweden and Subscription Handling for Call Center as well as Call Center Service Overview, Spain.
Some of the portfolios that he has undertaken during his tenure includes: - Conducting Customer Satisfaction Surveys, Implementing Quality Initiatives, Team Engagement & Empowerment, Induction Programs, Writing Policies & Procedures, Creating and Implementing Change Management plans.
He strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. He is passionate in making a difference in participants’ learning through his personalized, practical and dynamic approach to make training an enjoyable and valuable experience.
Sathiesh has effectively helped organizations and its people improve performance through training and consultancy in the areas of Leadership, Customer Service, Project Management and Personal Development.
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