Basic English @ Work

Date	:	6 - 7 January 2021
Time	:	09:00 am - 12:30 pm
Venue	:	Webinar

INTRODUCTION

English has become an essential language for communication as it is the official language of the corporate world .If we are not fluent in English, even if we may have brilliant ideas that would be appreciated, we simply cannot express those ideas. This in turn will prevent us from taking any kind of initiatives at work and therefore, will prevent our growth in the organization.

In order to be fluent in English, we need to strengthen our basic foundation. Firstly, we need to be fluent with the basic words. There are jobs where English may not be an essential means of communication.

However, if we wish to achieve success in our career and if we wish to be a part of a "brand name", we need to develop fluency in English Language.

This program guides you to improve the Basic English through relevant work situations.

OBJECTIVES

Upon completion of this programme, participant will be able to:

use basic words in English to converse
use English more frequently & confidently
increase their English Vocabulary
enhance written communication
organize ideas and present them in an appropriate manner

LEARNING OUTCOMES

At the end of this programme, participant will have gained the following knowledge and learning and be able to improve English communication skills as well as enhancing written communication.

TARGET AUDIENCE

Anyone who wishes to improve their general English for Work

PRE-REQUISITE

Good Internet / wifi connectivity
Laptop / handphone with camera
Headset with mic

MODULE	CONTENT
DAY 1
Module 1: Grammar Minefield	1. Simple Sentence constructions & Basic Tenses Mastering the Command of Present Tenses Usage of Future Tenses Application of Past Tenses 2. Common Word Lists 3. Basic Grammar Vocabulary:- Mastering 8 Parts of Speech in order to be able to write good flow of sentences: Verbs (Action based sentences) Nouns (Common & Proper Nouns) Adjectives (How to build a description sentences) Adverbs (How to further build up action based sentences) Prepositions Pronouns Conjunctions Interjections
Module 2: Common Confusing Words	Mistakes we do in Common Confusing Words:- Words pronounced the same but have different meanings Words which are opposite in meaning
DAY 2 *Writing Effective Emails*
Module 1: Drawing Attention	How to Improve on Subject Line Dos' & Don'ts in a Subject Line Good Opening Lines
Module 2: Making E-mails Readable	Attachments in Emails Correct ways on email attachments. How to manage if you have more than one attachments Creating Logical Structure Ways on Writing Effective Email Maximum Lines in Each Paragraph
Module 3: Conclusion & Action	Closing for action How to end an email with good closing lines

S

Sathiesh Sangarajoo

BEng (HONS) – University of Lincolnshire & Humberside, United Kingdom.
CERTIFICATION IN TRAINING (TTT/ 7353) - Pembangunan Sumber Manusia Berhad

Sathiesh has extensive 17 years of working experience in Telecommunication and Semiconductor /Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Been exposed to training in Managing Customers’ Complaints & Recovery Process, Sweden and Subscription Handling for Call Center as well as Call Center Service Overview, Spain.

Some of the portfolios that he has undertaken during his tenure includes: - Conducting Customer Satisfaction Surveys, Implementing Quality Initiatives, Team Engagement & Empowerment, Induction Programs, Writing Policies & Procedures, Creating and Implementing Change Management plans.

He strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. He is passionate in making a difference in participants’ learning through his personalized, practical and dynamic approach to make training an enjoyable and valuable experience.

Sathiesh has effectively helped organizations and its people improve performance through training and consultancy in the areas of Leadership, Customer Service, Project Management and Personal Development.

Price

RM 470.00

Subjected to 6% SST

2 Day/s

Webinar

HRDF SBL Claimable

CPD Points & Certificate of Attendance Will be Provided

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Malaysian Export Academy was registered in October 2007, to take over the activities of The Exporters Club of Malaysia specifically the Training & Education Unit.