|Date||:||25 November 2020|
|Time||:||02:00 pm - 05:30 pm|
Many people often solve problems & make decisions by reacting to them. They feel forced, stressed and very short for time.
Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. With this approach we go in circles of solving the same problem over & over again. This will eventually result in not solving the problem but shifting the problem.
Therefore it is important to get used to an organized approach to determine the root cause in solving problems.
WHO SHOULD ATTEND
Professionals, Managers, Head of Departments, Executives, Technical Experts, Sales Personnel, Non-Executives and Anyone who wants to understand how to identify problems & generate solutions.
Remote Online Learning
Module 1: Define Problem
|Module 2: Understanding Expectations||
Vanaja has over 21 years of working experience in various industries ranging from Education, Manufacturing, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Organisation Development and finally as Head of Human Resource Development in one of the Top 10 Best Employers in Malaysia.
Some of the portfolios that she has undertaken during her tenure in the various organisations includes:- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.
She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting and analysing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.
Her area of expertise is to train and develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.