Problem Solving Brainstorming Basics

Problem Solving Brainstorming Basics

Date : 25 November 2020
Time : 02:00 pm - 05:30 pm
Venue : Webinar


Many people often solve problems & make decisions by reacting to them. They feel forced, stressed and very short for time.


Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. With this approach we go in circles of solving the same problem over & over again. This will eventually result in not solving the problem but shifting the problem.


Therefore it is important to get used to an organized approach to determine the root cause in solving problems.



  • Anticipate and identify problems
  • Apply logical approaches to determine Root Causes
  • Gain confidence in asking the 'right questions‘ to reach the root cause of an issue



Professionals, Managers, Head of Departments, Executives, Technical Experts, Sales Personnel, Non-Executives and Anyone who wants to understand how to identify problems & generate solutions.




Remote Online Learning



  • Good Internet / wifi connectivity
  • Laptop / smartphone
  • Headset with mic

Module 1: Define Problem

  • Define the Problem
  • Difference between symptoms vs. causes
  • Analyse why this is a problem
  • Determine History, Frequency …Checklist
Module 2: Understanding Expectations
  • Rules of Brainstorming
  • Techniques:
  1. 5 Whys
  2. Fish Bone
  3. Mind Mapping
  4. Pareto Chart

Vanaja Sangarajoo

  • LLB (HONS) – University Of London
  • MBA (INTERNATIONAL MANAGEMENT) – Asia Pacific International Institute New Zealand
  • CERTIFICATION IN TRAINING (TTT/2776) - Pembangunan Sumber Manusia Berhad
  • FACILITATION CERTIFICATION (TQA) – Asian Strategy & Leadership Institute (ASLI)


Vanaja has over 21 years of working experience in various industries ranging from Education, Manufacturing, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Organisation Development  and finally as Head of Human Resource Development in one of the Top 10 Best Employers in Malaysia.



Some of the portfolios that she has undertaken during her tenure in the various organisations includes:- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.


She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting and analysing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.


Her area of expertise is to train and develop the company’s internal capacity through its people to most efficiently and  effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.


RM 470.00

Subjected to 6% SST


2 Day/s


HRDF SBL Claimable

CPD Points & Certificate of Attendance Will be Provided