Kemahiran Perkeranian Dan Pentadbiran Pejabat Yang Berkesan

Kemahiran Perkeranian Dan Pentadbiran Pejabat Yang Berkesan


Date : 11 November 2020
Time : 02:00 pm - 05:30 pm
Venue : Webinar


PENGENALAN

Kursus ini bertujuan  untuk meningkatkan kemahiran perkeranian dan pentadbiran pejabat dalam sesebuah pejabat dan organisasi. Ia juga berfungsi untuk membina keyakinan dikalangan kerani dan pentadbir pejabat. Adalah amat penting untuk seorang kerani dan pentadbir pejabat  sesebuah syarikat berkemahiran dalam aspek pentadbiran dan perhubungan kemanusiaan. Memotivasi dan sikap kerja yang berkesan adalah juga penting untuk peningkatan prestasi seorang kerani dan pentadbir pejabat.  Hasilnya adalah prestasi yang cemerlang dengan kerani dan pentadbir pejabat yang cemerlang, sebuah .Syarikat akan berjaya.

 

OBJEKTIF

Pada penghujung kursus, peserta akan dapat:

  • mempraktikkan teknik pengurusan masa yang berkesan dan mengurangkan aktiviti pembaziran masa
  • meningkatkan produktiviti dan Melahirkan perkhidmatan yang berkualiti kepada syarikat anda
  • mempergunakan teknik komunikasi yang efektif
  • memberi perkhidmatan yang lebih berkesan kepada pelanggan dalaman dan luaran 

 

SASARAN PESERTA

  • Pentadbir Pejabat
  • Penolong Pentadbir
  • Pembantu Peribadi
  • Setiausaha Kanan & Kakitangan Sokongan
  • Ketua Kerani , Kerani
  • Pembantu Pentadbiran
  • Para Personel yang terlibat dalam pengurusan pejabat serta tugas-tugas kerani.

 

METODOLOGI

Kelas secara online: sesi-sesi perbincangan, situasi sebenar dan latihan.               

 

PRA-SYARAT

  • Sambungan internet / wifi
  • Komputer riba / telefon pintar dengan kamera
  • Set alat dengar & mikrofon
MODUL TOPIK
MODUL 1 TANGGUNGJAWAB SEORANG KAKITANGAN PENTADBIRAN DAN KERANI
  • Tugas kakitangan sokongan
  • Memahami 5 keperluan utama di tempat kerja
  • Memahami 5 kepentingan Harapan Organisasi
  • Anjakan paradigma
  • Etika kerja yang professional
  • Memahami siapa dia pelanggan - dalaman dan luaran
MODUL 2 KOMUNIKASI YANG EFEKTIF
  • Mengusasai teknik berkomunikasi
  • Memahami dan menguasai 4 komunikasi bercakap
  • Memahami dan menguasai 5 komunikasi bahasa tubuh
  • Skil komunikasi di tempat kerja
  • Menguasai 5 cara menerima arahan
  • Menguasai 4 cara menerima pendapat
  • Menguasai 4 cara memberi pendapat
  • Menjadi pendengar yang berkesan
  • Teknik menjawab telefon yang baik.
MODUL 3 KEMAHIRAN PENGURUSAN PEJABAT
  • Mengutamakan kerja dan masa
  • Mengenal pasti kekuatan, kelemahan, peluang dan potensi diri
  • Perancangan dan perlaksanaan tugas
  • Pengurusan pelbagai tugas dan ketua
  • Memahami 3 budaya kerja
  • Kitaran pembangunan organisasi dan anda
  • Membina sikap kerja positif dan motivasi diri
  • Menilai sistem pengurusan pejabat
MODUL 4 PERKHIDMATAN PELANGGAN
  • Penggunaan minda yang kreatif dan penyelesaian masalah
  • Betindak pro-aktif
  • Inovatif terhadap pentadbiran dan pengurusan pejabat
  • Perkhidmatan pelanggan ynag berkesan
  • Perbincangan kumpulan

Dr Thanabalan Vellloo


Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987.

 

He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager  Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager.

 

To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

 

While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996.

 

Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management / improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

 

As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs.

 

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programmes because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.



Price

RM 470.00

92

2 Day/s

Webinar

HRDF SBL Claimable

CPD Points & Certificate of Attendance Will be Provided